Contact
Contact op Engels, Duits of Spaans met:
Claudia Ehrmanntraut
35543 Mala/Lanzarote
E-Mail: via formulier.
Wij streven naar beantwoording binnen max. 24 uur, ook op zondag.
Voor dringende gevallen zijn wij telefonisch bereikbaar op +34 648136359.
Min. verblijf: 7 nachten (kerst- en nieuwjaarstijd: 14 nachten).
Inquiries/reservations
Check for availability by e-mail. Subject to availability, and on your request, we will accept provisional bookings and hold your dates for a few days to enable you to book flights.
If you would like to make a reservation, please send us the following information:
- name/address/mobile no.,
- number of persons (adults, children & age of the children),
- date and time of arrival and departure of your flights.
We will then send you a booking confirmation (contract) with all further details and the driving directions.
Booking terms & conditions
Terms of payment:
A ~ 25% deposit in € by bank transfer is requested within 14 days of a booking being made. You will find the bank account details on the confirmation of reservation. Bank fees to be paid by the client. The balance becomes payable no later than 4 weeks before your holiday, unless otherwise agreed.
Failure to make payments as agreed will result in automatic termination of the lease.
Cancellation policy / “small print“:
Should the contract be subject to cancellation due to unforeseeable reasons, the parties will try to find solutions acceptable for both sides.
The following cancellation fees apply as a guideline: Cancellation 29 days to 8 days before the planned stay: 80% of the total amount, 7 days to non- appearance: 100% of the total amount.
Changeover / entrance and exit
No specific change over day.
Check-in/check-out: Flexible, but with guests in the apartment on the previous night of your arrival, check-in time will be after 14:00 h. Should new guests arrive the day of your departure, please check-out until 10:00 o’clock to allow the apartment to be thoroughly cleaned.